Privacy Policy

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CloudXcel values your right to privacy and the protection of your personal data. This policy outlines how CloudXcel collects, uses, discloses, and protects your personal data. CloudXcel will comply with applicable data privacy laws and regulations.

1. How CloudXcel Protects Your Personal Information

CloudXcel is committed to protecting your personal data in accordance with applicable laws and this privacy policy. CloudXcel will use appropriate technical and organizational measures to prevent unauthorized or unlawful processing, accidental loss, alteration, disclosure, access, destruction, or damage to your data.

2. Personal Data We Collect

The types of personal data CloudXcel collects depends on your interaction with the company. CloudXcel may collect data directly from you or indirectly through third parties. Examples of data CloudXcel may collect include:

Personal Details: Name, contact information, identifiers.
Commercial Information: Records of products or services purchased from CloudXcel.
Marketing Information: Data used for marketing purposes, including information collected from cookies and tracking technologies.
Sensitive Data: Health/medical information, biometric data (only collected with your consent or as permitted by law).
Professional Information: Job title, employer, Avanade contact(s).
System and Application Access Data: Information required to access CloudXcel systems.
Internet Activity: Including access logs and activity logs.
Recruitment Data: Information provided during the application process, such as resumes, CVs, and assessment results.

3. How We Use Your Data

CloudXcel uses your data only for specific, legitimate purposes. These purposes may include:

Providing and Managing Services: To deliver and manage services you have requested.
Communication: To facilitate communication with you, potentially using AI-powered support capabilities.
Business Operations: To manage and improve business operations.
Legal Compliance: To comply with legal requirements.
Security and Monitoring: To monitor system usage and ensure security.
Marketing: To market CloudXcel’s products and services.
Recruitment: To manage and assess job applications.

CloudXcel may process your data based on legitimate interest or your consent. Legitimate interest refers to reasonable justification for data processing. When relying on legitimate interest, CloudXcel will ensure that it does not override your interests, rights, or freedoms. You can withdraw your consent at any time.

4. Sharing Your Personal Information with Third Parties

CloudXcel may share your data with third parties, including:

Service Providers: Such as billing, payment processing, and marketing agencies.
Professional Advisors: Including legal and financial advisors.
Governmental Authorities: As required by law.
Accenture PLC and its Affiliates: For business operations.
Clients: When providing client services.

CloudXcel will ensure appropriate safeguards are in place to protect your data when sharing with third parties.

5. Data Security

CloudXcel will retain your personal data only as long as necessary for the purposes stated in this policy. Data retention will be determined by:

Ongoing Relationship: Data will be kept as long as you have an active relationship with CloudXcel.
Service Provision: Data may be retained to provide you with requested services.
Legal and Contractual Obligations: Data may be kept to fulfill legal and contractual requirements.

7. Your Data Rights

You have various rights concerning your personal data. These include the right to:

Access: Request access to your data held by CloudXcel.
Rectification: Request correction of inaccurate or incomplete data.
Objection: Object to processing of your data.
Erasure: Request deletion of your data.
Restriction of Processing: Request CloudXcel to process your data only in limited circumstances.
Portability: Request a copy of your data or have it transferred to another controller.

8. Marketing Communications

You can opt out of marketing communications from CloudXcel. You can manage your preferences by:

Checking Boxes on Forms: Indicate your marketing preferences when submitting forms.
Opt-Out Mechanisms: Utilize opt-out mechanisms provided in emails.
Contacting CloudXcel: Request removal from marketing lists or CRM databases.

9. Use of AI in Communications

CloudXcel may use AI to enhance communications, such as:

Suggested Replies: AI can be used to generate suggested replies.
Summaries and Insights: AI can summarize conversations and provide insights.
Related Content: AI can bring relevant content to the conversation.

CloudXcel will only use AI for communications based on legitimate interest or your consent. CloudXcel will not use your data to train AI models without your explicit consent.

10. Contact CloudXcel

If you have questions or wish to exercise your rights, you can contact CloudXcel’s Data Privacy Officer.

This privacy policy is subject to change. You are encouraged to review it periodically.